BRONZE SNAKE

Once your return arrives, please allow our Returns Team 1&#x2013;4 business days to process it. You will receive an email once the return has been completed. If it has been longer than this timeframe, please reach out to customercare@bronzesnake.com with your return tracking number, and our team will investigate.&#xA0;Refunds are issued to the original payment method and may take an additional 1&#x2013;4 business days to appear, depending on your bank. Please allow extra time for refunds processed via Afterpay.

Once your return arrives, please allow our Returns Team 1–4 business days to process it. You will receive an email once the return has been completed. If it has been longer than this timeframe, please reach out to customercare@bronzesnake.com with yo

How long does my return/refund take to process?

RETURN FAQ's

What is your returns policy?

How do I process my return?

My item is faulty or incorrect, what do I do?

How do I make a second return on the same order?

What are your return costs?

Where is my refund?

Where can I find my Store Credit?

Can I return an Exchange?

What are your shipping costs?

How can I urgently change my address?

What is a Split Shipment?

My order is delayed, what do I do?

My order says ‘Delivered’ but it hasn’t arrived?

How do I track my order?

SHIPPING/DELIVERY FAQ's

How do I choose the right size for me?

Should I get the same size as my last purchase?

What can I do if the size is not right for me? Can I return?

An item I want is out of stock, what do I do?

What does ‘Final Sale’ mean at the end of a product name?

What is the difference between sizes by country standards?

Gift Cards

PRODUCT & SIZING FAQ's

How does click and collect work?

How long does my return/refund take to process?Updated 19 days ago