RETURN FAQ's
Returns Policies, Faulty/Incorrect Items, How to process your Return, and more!
What is your returns policy?
You may request a refund, credit note, or exchange within 30 days of your purchase date. Please note:Items marked FINAL SALE are not eligible for refunds, exchanges, or store credits. To qualify for a return, all items must be in their original, unwo
How do I process my return?
To process your return use the follow the following link, https://bronzesnake.com/pages/returns. Proceed through the appropriate portal (AU/US or NZ/EU), you'll be prompted for your order number (eg. A1230001) and email address linked to your origina
My item is faulty or incorrect, what do I do?
First of all, our sincerest apologies that you received a faulty, damaged, or incorrect item! We offer a simple and easy way to process a claim for a free return label to have the error rectified. Follow the link https://bronzesnake.com/pages/returns
How do I make a second return on the same order?
AU/US Returns: You can log back into our Returns Portal using your order number and email address. Once logged in, you’ll see the option to start another return. This will allow you to process any remaining items from the same order that haven’t yet
What are your return costs?
Through our online Returns Portal, you can purchase an Australia Post return label from $9.99 AUD to send your item back, and through our International Returns Portal, you can purchase a return label for $15.99. Alternatively if you prefer to use you
Where is my refund?
Refunds are always processed back to your original payment method - Please check what payment method you used. Bronze Snake Gift Card: Your refund will return to the same gift card. If you no longer have it, please contact our Customer Care team and
Where can I find my Store Credit?
Store credits are emailed directly to you—please check your junk or spam folder if it doesn’t appear in your inbox. To redeem your credit online, enter your credit note code in the “Gift Cards” section at checkout. Please note: Credits are issued in
Can I return an Exchange?
Please note that exchange orders can only be returned for store credit through our returns portal, in line with our returns policy. You can submit your return using the link below: https://bronzesnake.com/pages/returnscentre. When prompted, please en
How long does my return/refund take to process?
Once your return arrives, please allow our Returns Team 1–4 business days to process it. You will receive an email once the return has been completed. If it has been longer than this timeframe, please reach out to [email protected] with yo