Returns Policies, Faulty/Incorrect Items, How to process your Return, and more!
Refund, Credit Note or Exchange 30 days from the date of purchase. Please note that Final Sale items are not eligible for change of mind returns; no refunds, exchanges, or store credits will be provided. Ensure that any items being returned are in th
To process your return use the follow the following link, https://bronzesnake.com/pages/returns. Proceed through the appropriate portal (AU/US or NZ/EU), you'll be prompted for your order number (eg. A1230001) and email address linked to your origina
First of all, our sincerest apologies that you received a faulty, damaged, or incorrect item! We offer a simple and easy way to process a claim for a free return label to have the error rectified. Follow the link https://bronzesnake.com/pages/returns
Our Return Portal system can only create one return shipping label per order, but in case your order arrives in split shipments or you decide you need to return an extra item, we can process this manually for you. Just reach out via email to notify u
Through our online Returns Portal, you can purchase an Australia Post return label from $9.99 AUD to send your item back, and through our International Returns Portal, you can purchase a return label for $15.99. Alternatively if you prefer to use you