BRONZE SNAKE

We can&apos;t always process a full order from one location, and sometimes orders will be sent in two separate parcels as a Split Shipment.&#xA0;This doesn&apos;t change anything about the order delivery other than there now be two parcels, which means that now there will be two tracking numbers provided for the items. These tracking numbers will both be emailed to you.&#xA0;We send an email through to you to notify you if the order is a split shipment, but we know sometimes this can be cause for alarm if you&apos;re unaware and your order only arrives with half the items you were expecting.&#xA0;If you&apos;re missing items when your order arrives and you&apos;re unsure if it was a Split Shipment, contact us and we can investigate for you.&#xA0;

We can't always process a full order from one location, and sometimes orders will be sent in two separate parcels as a Split Shipment. This doesn't change anything about the order delivery other than there now be two parcels, which means that now the

What is a Split Shipment?

SHIPPING/DELIVERY FAQ's

What is your returns policy?

How do I process my return?

My item is faulty or incorrect, what do I do?

How do I make a second return on the same order?

What are your return costs?

RETURN FAQ's

What are your shipping costs?

How can I urgently change my address?

My order is delayed, what do I do?

My order says ‘Delivered’ but it hasn’t arrived?

How do I track my order?

How do I choose the right size for me?

Should I get the same size as my last purchase?

What can I do if the size is not right for me? Can I return?

An item I want is out of stock, what do I do?

What does ‘Final Sale’ mean at the end of a product name?

What is the difference between sizes by country standards?

PRODUCT & SIZING FAQ's

How does click and collect work?

What is a Split Shipment?Updated a year ago